Return Policy Terms: - Defective products may be reported to our Customer Service team at [email protected] Customers are expected to send images of the defects so that they may be examined. Customers are not expected to send back any items unless deemed necessary by our Customer Service team in order to further inspect the product. The full refund will be issued by the customer service team once an investigation has been conducted.
- On rare occasion our customer care team might ask for the item to be returned for a physical review, in which case a return pickup will be arranged.
- If the customer is out of our delivery partners serviceable area, customers are expected to self ship items back for returns or exchanges to:
Pearl Venture, First Floor, 190/218,
Outer Ring Road, Agara, Sector 1,
HSR Layout, Bangalore – 560102
- In case of customer self ship, the courier cost will be covered by our team upon being presented the invoice for shipping.
The return process may be started by either clicking the ‘Apply For Refund’ button in the customer Order Dashboard or by emailing us at [email protected]
Once the customer has initiated the refund process, our customer care team will guide the customer through the process with full documentation of communication over any communication channels such as social media direct messages, WhatsApp or e-mail.
The management and customer care team at frameley reserve the right to reject a refund request with notice.
- Customers have 10 days from delivery to file for a refund on their order.
- Refunds on returns are only due after items have been inspected via photographs and it is apparent that the item is damaged and/or not in working condition.
- Refunds on cancellations may be granted if the item has yet to be shipped.
- Refunds are only applicable on purchase values.
- Wrong or Missing products are refunded on the discretion of the customer service team, either after the return of the wrong item or after an internal investigation.
- All refunds by NetBanking (direct bank transfer) may take between 7-10 business days depending on your bank. Refunds are released by us on Mondays and Thursdays.