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Shipping Policy

ORDER CONFIRMATION :

After placing your order, our print team will contact you within 1 working day to provide you a preview and make any changes that you would like to the images or frames.

DISPATCH:

Dispatch of items is done within 1-2 working days from the order, depending on the customer response time during the ‘Order Confirmation’ stage. Our team try to do their best to dispatch on the same day, if not, the next working day.
If items are out of stock/require replenishment or if there is a technical error, our team will reach out to you and dispatch may take an extra few days.

SHIPPING TIMES:

Based on typical times, the estimates are:

Metro Cities: 2-6 Days*

Other Cities: 3-12 Days*

Once your order has been dispatched, you will receive an SMS and WhatsApp message with your tracking details provided you have given the correct details during checkout. In case you do not receive any updates on tracking after placing your order, please do not hesitate to contact our customer care team.
*Mentioned times are typical delivery windows based on statistical data, neither Frameley nor our delivery partners guarantee exact delivery windows or dates. Delivery timings may vary during holidays, festival seasons or lockdown protocols. Frameley is not liable for any network or routing delays that is

CASH ON DELIVERY

We do not offer cash on delivery due to the custom nature of the product. We accept pre-paid payments such as Wallets/UPI, Card Payments, NetBanking & More on checkout.

RETURNS:

Returns are not eligible on Frameley frames, unless the issue is as mentioned in the Terms & Conditions. This is mainly due to the frames being a custom product.